Once you learn how to digitally and holistically transform your business with intelligent automation, there is no going back. Let’s take an example from back in time. Remember how many days it used to take to open a bank account? The process would go on and on. And what about now? You can open an account in just half an hour, that too, from the ease of your house. All you need is a laptop and an internet connection, and you will soon be good to go. That is intelligent automation at its best!
With every day advancing technologies and newer ways to simplify business processes, intelligent automation has a lot in store for businesses of all types and sizes. To integrate intelligent automation, you need to choose the right Microsoft Dynamics 365 partner to make your digital transformation one your customer will never forget.
Let’s dive straight into learning what digital transformation is and how intelligent automation technologies work.
What Is Digital Transformation?
Digital transformation is a critical initiative organizations should undertake to stay competitive in the digital world. Studies show users are happy with the benefits of business automation, where 56% of early users said they enjoyed the process.
But the path to digital transformation is not easy. It does not come without roadblocks, challenges, and gaps between digital transformation and intelligent automation. Today, it is both an opportunity and a threat for companies to transform themselves into dynamic digital companies like Netflix, Amazon, and Walmart.
Automation processes can be daunting for organizations. They require bridging gaps in technology, society, and culture, as well as investments of time and effort. But don’t worry, we have you covered. One of the best ways to enable digital transformation for your organization is through implementing intelligent automation solutions.
What Is Intelligent Automation?
Intelligent automation leverages automation technologies to optimize your process throughout the entire organization. The main aim is to simplify processes and streamline resource allocation and deployment. An organization can build a more sustainable process framework by combining the capabilities of automation technologies: artificial intelligence, robotic process automation, and business process automation. All of which help in automating tedious and monotonous tasks.
1. Business Process Automation and Business Process Management (BPA and BPM)
Business process automation is tailor-made to suit specific operations and helps automate complex business transactions involving multiple steps. Customer support is tedious, consisting of sorting queries, assigning them to support representatives, and responding to emails. All of which is done by human labor. BPA helps simplify and speed up this process by automating whatever tasks can be automated.
On the other hand, business process management is an ongoing process of automation refinement. Organizations can build strategies on the basis of optimizing and streamlining their manual and automated processes. Business process automation focuses on maximizing specific processes’ efficiency, whereas business process management 2focuses on automating the entire organization at large.
Using both BPM and BPA can help create a promising strategy for your organization. BPM will create an overall framework for the automation of your entire processes, and within this framework, BPA will analyze the performance of an individual process.
2. Robotic Process Automation (RPA)
This is used to automate high-volume and low-complexity tasks including data entry, support queries, and excel work. RPA focuses on specific tasks at hand, so it gives you a bird’s eye view of a particular process.
The software is designed to mimic a human being by imitating all human actions, answering questions, and solving rule-based problems for users. In this case, a real human is not needed instead everything can be performed by the software by running the same command fed to it.
An example can include a customer going to a website and clicking on the customer support chat box because they need guidance regarding a product. The chat box that greets the customer will now be able to answer simple questions such as providing links, updating orders, and sending relevant products. All this is done with the help of automated RPA processes.
3. Artificial Intelligence (AI)
Artificial intelligence leverages machine learning algorithms and networks to make intelligent decisions. It uses structured and unstructured data to identify patterns, make projections, and many other things. The response you get from AI gets more accurate every time because it has a self-improving ability that does not require any additional programming in the future.
Wrapping Up
Digital transformation is not just another buzzword, in fact, it’s a top priority for many organizations today. To achieve this, opt for the top intelligent automation to stay ahead of your competition.
If you are finding it hard to bridge the gap between digital transformation and implementing intelligent solutions, you have come to the right place. So, make sure you look for the right Microsoft Dynamics 365 partner if you think your business could use the help of a robust and smart AI to fix all of your support woes.
